Privacy & terms

Who we are

We are a local Arizona livery, ADOT , vehicle-for-hire, PRC airport permit, Prescott Valley permit registry, trademark, livery insurance, 24/7. Service area is Prescott, Prescott Valley, Chino Valley, Dewey-Humboldt, and PRC. We do not take Phoenix trips. Paved roads only. No off-road. Fares are flat or hourly by tier — no per-mile rate and no tax line on the fare. If a child rides, an adult must be with them.

• Private, prearranged passenger transportation in the Prescott / Prescott Valley area, including Prescott Regional Airport (PRC).
• Book in advance. Flat-rate and hourly livery service in standard passenger vehicles.
• Not a medical transportation service; in a medical emergency call 911.
• Standard passenger vehicles; no wheelchair-van or stretcher service.
• We do not bill Medicaid/AHCCCS, Medicare or health plans.

What we collect

• Name, phone, and email — one time at setup, so we can run the trip.
• Pickup, drop-off, and notes.
• Approximate location while the app is open — to set “here” and to show your driver. We do not collect background location.
• Trip history, PIN, and live tracker code on this device and on our servers for your trips.
• A photo of your government ID, taken once. The photo stays on your device; our servers only record that an ID is on file.
• Recordings and transcripts of calls to our phone line (see Phone calls below).

How we use it

Riders may sign in with Google. We read your Google name and email to run your account. Name, phone, email, and card stay with that account. We use trip information to dispatch, price, charge, and support your trip, to keep required records, and to prevent fraud. We do not sell your data.

Phone calls

Calls to our phone line, including calls answered by our automated assistant, are recorded and transcribed so we can book your trip and check quality. The line tells you at the start of the call. If you do not want to be recorded, book in the app instead.

Retention

We keep call recordings and transcripts, trip records, and booking records for 12 months, then delete them, except records we must keep longer by law (for example payment and tax records). Ask us to delete your data any time (see Delete your data).

Terms of service

By booking Midnight Transportation LLC you agree: this is a prearranged livery service, not a taxi meter service. Stay local — Quad Cities and PRC only. No Phoenix trips. Paved roads only. Not a medical transportation service; in a medical emergency call 911. You are 18 or riding with an adult. A child rides only with an adult. You will scan a government ID before the fare locks. The chauffeur may refuse if the ID does not match the rider. You will not be under the influence to a degree that is unsafe in the vehicle. You will not smoke, vape, or damage the hired vehicle. Cancel is free until the car is here. After arrival, 3 minutes wait free then $1/min. PRC 20 minutes free. A no-show after the curb may be charged $15. Tips are percent based. The fare you lock is the fare — FLAT or HOURLY, no tax line. Hourly service price and minimum are shown in your quote before you book. You grant Midnight Transportation LLC the right to run the trip, share the live tracker with people you send it to, and keep required trip records. We do not sell your data.

ID scan

We take a photo of your ID one time so your chauffeur can match the rider at the curb. The photo stays on your device and is not sent to our servers; we only record that an ID is on file. You do not scan every trip. We do not sell IDs. We do not run a background check from this app. The chauffeur may still ask to see the card in hand.

Payments

Card payments are processed by Stripe. Your card number goes directly to Stripe; we never see or store it, and we keep only the last four digits and a Stripe reference. See Stripe's privacy policy. How you are charged: you save a card when you request a ride. Nothing is held or pre-authorized on your card. When a driver accepts your request, your card is charged the full quoted fare. If no driver accepts, or a driver declines, you are not charged. If the charge does not go through, the ride is not confirmed and you are asked to update your card. If you cancel after being charged, you are refunded under the cancellation rules above. Tips are optional, are offered after your trip (15%, 20%, 25% or a custom amount), are charged to your card as a separate payment with its own receipt, and go 100% to your chauffeur. A donation is a gift to Midnight Transportation LLC, not a fare and not a tip. Riders in the app pay by card only. Cash is available only on bookings made through the Prescott Regional Airport desk line, where your chauffeur logs the cash received at pickup. A cleaning fee may apply if a vehicle needs special cleaning after your trip. The amount is shown in the app before you book.

Delete your data

In the app: House → Delete my data. That clears name, phone, email, ID photo, and card on this device. To close a Google sign-in, use Sign out. Email [email protected] and we delete what we hold, except records we must keep by law.

Contact

[email protected]